Privacy Policy

TrainerDesk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our mobile application and website (collectively, the "Service").

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, add clients, or contact support. This may include your name, email address, and any workout or client data you enter into the app.

We also automatically collect certain technical information when you use the Service, including device identifiers, IP addresses, app usage data, and crash reports. This data is used solely to improve the reliability and performance of TrainerDesk.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Send transactional emails (e.g., account confirmation, password reset)
• Respond to your support requests
• Monitor and analyse usage trends to enhance user experience
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data at any time by contacting us at hello@trainerdesk.app.

5. Third-Party Services

We use trusted third-party providers (such as payment processors and analytics tools) to operate the Service. These providers have access only to the information necessary to perform their functions and are bound by confidentiality obligations.

6. Children's Privacy

TrainerDesk is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app or sending an email to your registered address. Continued use of the Service after changes constitutes acceptance of the updated policy.

8. Contact

If you have any questions about this Privacy Policy, please contact us at hello@trainerdesk.app.